Privacy and Terms of Use Policy

To operate the “Moshtary Moathaq” service, we process categories of data related to the merchant and technical verification, which may typically include:

• Store and account data: such as the store name, domain or link, administrative email address, connection status with Salla/Zid, subscription status, and certain store settings.

• Verification and review data: such as the order number or order reference, order status, payment status, product identifiers, review text, star rating, and the reviewer’s display name when available.

• Operational and security data: such as activity logs, messaging logs, authentication logs, and certain error and integration logs required for operation, protection, and technical monitoring.

• Important notice: We do not collect or store credit card information, PINs, or sensitive payment data belonging to your customers.

We use the data for the following purposes:

• Software verification: Verifying the reliability of reviews based on order and purchase signals available through Salla/Zid.

• Displaying verification badges/certificates/elements: To indicate that a review or store has passed through the verification layer provided by the platform.

• Operating the dashboard and related services: Such as displaying reviews, connection status, orders, and basic analytics.

• Protection and abuse prevention: Such as preventing duplication, monitoring errors, monitoring usage, and handling inappropriate or fraudulent content when necessary.

• Service continuity: Retaining certain store, review, and subscription data to enable reactivation and restoration of the service if the store owner returns to subscribe or reconnect at a later time.

We apply different retention periods depending on the type of data and the purpose for which it is processed:

• Store data, reviews, and subscription records may be retained for as long as necessary to provide the service, maintain account continuity, or enable future reactivation.

• Temporary data, such as setup links, temporary tokens, and OAuth states, are deleted or invalidated after use or expiration.

• Certain short-lived operational data, such as rate-limiting counters and duplicate-prevention keys, are periodically cleaned according to internal system settings.

• Certain operational logs, such as activity logs, messaging logs, registration logs, and certain impression records, are subject to defined periodic cleanup policies within the system.

• Certain records may be retained for longer periods when necessary for security, operational, regulatory, or dispute or complaint-handling purposes.

We do not sell or rent personal data. Data may be shared or made available to the extent necessary for operation, including:

• Public data: Data that the system chooses to display within review interfaces or verification elements, such as review text, star ratings, and display names, where available.

• Technical service providers: Providers necessary to operate the platform, such as hosting, databases, email and SMS services, content processing, and technical security providers.

• Salla or Zid or the source entity: When necessary to perform integration, synchronization, or technical verification.

• Competent authorities within the Kingdom: Where required by a legal obligation or a valid official request.

“Moshtary Moathaq” operates as a verification and technical linking layer. This means:

• We may control local verification data and verification badges, certificates, or certain public interfaces operated by us.

• We may not control the display or deletion of the original review within the merchant’s platform or within Salla/Zid if the original review is hosted or managed there.

• Any request concerning data managed by our platform may be submitted through our official support channels.

• Deletion of an original review from the source entity may require contacting the merchant or the original platform, depending on the entity hosting that review.

We implement appropriate organizational and technical measures to protect data during transmission, storage, and processing, taking into account the nature of the service. We also reserve the right to restrict use or suspend the service in cases of misuse of the platform, manipulation of order data, attempts to circumvent the verification mechanism, or actions that may negatively affect service stability.

We may update this policy when changes are made to the product, integrations, retention mechanisms, or security measures. Continued use of the platform, continued connection of the store, or continued interaction with our verification elements after an update is published means that you have reviewed the updated version.

For any privacy or data-related inquiry or request, please contact us through the platform’s official support channels.

Data may be processed for purposes related to providing, operating, and developing “Moshtary Moathaq” services, including, for example:

• Verifying reviews and linking them to relevant purchases, orders, and transactions.

• Verifying the reliability of reviews and reducing reviews that are not associated with actual purchases or attempts to manipulate review systems.

• Displaying verified reviews and related verification elements.

• Creating indicators, summaries, and analytics related to reviews, products, and customer experiences.

• Improving verification and validation services, data analysis, and the development of products and services.

• Creating aggregated or anonymized statistical indicators for analytics, research, and development purposes.

• Developing and supporting search, recommendation, and AI-powered e-commerce technologies, to the extent permitted by applicable laws and agreements.

“Moshtary Moathaq” may transform certain data into anonymized or aggregated data in a manner that cannot reasonably be used to identify the data subject, for purposes of analytics, statistics, product and service improvement, research, and development.

Such data may include indicators relating to product reviews, customer trends and experiences, recurring topics, satisfaction indicators, rankings, and general trends in e-commerce.

This processing is not intended to identify data subjects or disclose their personal data.

“Moshtary Moathaq” may share certain data with technical service providers and strategic or research partners, inside or outside the Kingdom, when necessary to provide, develop, or improve the services, or for analytics, research, and development purposes.

Such parties may include providers of cloud infrastructure, data analytics services, artificial intelligence services, research and development services, cybersecurity services, or technical and commercial partners.

Where personal data is shared, such sharing will be carried out on the appropriate legal basis and in accordance with the Saudi Personal Data Protection Law, its Implementing Regulations, and relevant controls.

Where appropriate, anonymized or aggregated data may be used instead of data that identifies individuals.

“Moshtary Moathaq” may use anonymized and aggregated data, as well as review data that may lawfully be used, to develop and improve artificial intelligence technologies related to understanding customer experiences, products, and e-commerce.

“Moshtary Moathaq” may also collaborate with technology companies, research institutions, and providers of artificial intelligence technologies to develop, evaluate, or improve systems capable of understanding customer experiences and providing more reliable information about products and services.

Such processing is not intended to disclose the identities of data subjects or use their personal data beyond the purposes specified in this policy.

Rights relating to content created by users remain subject to applicable rights, laws, regulations, and agreements.

By submitting a review through the service, the user acknowledges that the review reflects their personal experience and grants “Moshtary Moathaq” the necessary rights to process, store, verify, and display the review within the service, and to use it for the purposes specified in this policy, to the extent permitted by applicable laws and agreements.

“Moshtary Moathaq” may use reviews and related data in anonymized or aggregated form for analytics, statistics, research and development, and the improvement of e-commerce and artificial intelligence services, in accordance with applicable laws.

Certain data may be processed, stored, or shared with service providers or partners outside the Kingdom when necessary to provide or develop the services or operate the technical infrastructure.

In such cases, “Moshtary Moathaq” complies with the applicable requirements and controls governing the transfer or disclosure of personal data outside the Kingdom, including the requirements set forth under the Saudi Personal Data Protection Law and its Implementing Regulations.

“Moshtary Moathaq” may provide integrations with e-commerce platforms, including:

Salla:

Salla App – Moshtary Moathaq

Zid:

Zid App – Moshtary Moathaq

The use of integrations is subject to the terms and conditions of the relevant platform and the agreements entered into with the merchant, in addition to the terms and policies of “Moshtary Moathaq”.